Privacy Policy — pk casino

This Privacy Policy applies to all users of the pk casino platform, including the website at pkcasino.onl and the associated mobile application available for Android and iOS. It explains how we collect, use, store and protect your personal information and what choices you have in relation to that data.

By registering an account on pk casino, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree, please do not register or continue using the platform.

This policy should be read alongside our Terms and Conditions, which also govern your use of the platform. Where this Privacy Policy uses the word "we", "us" or "our", it refers to pk casino and its operating entity.

We take data privacy seriously. The platform is built for Pakistani users and handles PKR transactions through local payment channels including JazzCash, Easypaisa and Raast. The personal data we handle is processed with that local context in mind — we are not a generic offshore template and we do not treat your data as a commodity.

We only collect personal data that is genuinely necessary for the purposes described in this policy. Below is a breakdown of the categories of data we collect and when we collect them.

We do not collect your payment card PIN, full card number (only masked details are stored), or any sensitive government data beyond what is strictly necessary for identity verification. We do not collect biometric data beyond what is required for identity document liveness checks during the KYC process.

Every piece of data we collect has a specific, legitimate purpose. We do not process your data in ways that are incompatible with the purposes listed below.

• Account management: To create and maintain your pk casino account, verify your identity, authenticate your logins, and provide access to all platform features.
• Payment processing: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain accurate transaction records.
• Fraud prevention and compliance: To detect, investigate and prevent fraudulent activity, money laundering, underage access and other misuse of the platform. This includes monitoring account activity and cross-referencing with transaction data.
• Customer support: To respond to your queries, resolve disputes, process complaints and provide technical assistance.
• Platform improvement: To analyse how users interact with the platform — which games are popular, where users encounter issues, how the app performs on different devices — so we can improve the experience over time.
• Promotions and bonuses: To manage your eligibility for bonuses, track wagering progress and ensure promotion terms are applied correctly to your account.
• Responsible gaming: To enforce the deposit limits, cooling-off periods and self-exclusion measures you have activated, and to monitor patterns that may indicate problematic gaming behaviour.
• Communications: To send you important account notifications, security alerts and, where you have opted in, promotional communications about new games, bonuses and PSL or cricket season offers.

Handling payment data with care is especially important given that the platform processes PKR transactions for Pakistani users. When you make a deposit or request a withdrawal, the relevant transaction data is shared with the payment provider you have selected — JazzCash, Easypaisa, Raast, your bank or your card issuer — to the extent necessary to complete the transaction.

We do not store your full payment card number on our servers. Card transactions are handled through PCI-DSS compliant payment gateways and only masked card details (e.g., last four digits) are retained in your account records. For mobile wallet transactions via JazzCash or Easypaisa, only the account number and transaction reference are stored.

All financial transaction records are retained for a minimum period as required by applicable anti-money-laundering and financial record-keeping standards. These records may not be deleted on request where a legal retention obligation applies.

We share your personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose. All third-party service providers we work with are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.

• Payment processors: JazzCash, Easypaisa, Raast network participants, card payment gateways and banks — solely to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC service providers who assist with CNIC verification, document authentication and liveness detection during the verification process.
• Game software providers: The studios and providers whose games are available on the platform may receive limited data (such as a player identifier and bet history relevant to that provider's games) necessary to operate the game and calculate outcomes.
• Fraud prevention and security services: Third-party services that help us detect suspicious activity, identify compromised accounts and protect the platform against abuse.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics platforms to help us understand platform performance. This data does not identify individual users.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, financial intelligence agencies or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent serious harm or criminal activity.

We do not share your data with advertising networks for the purpose of targeting you with third-party advertisements. We do not transfer your personal data to countries outside the scope of reasonable data protection standards without taking appropriate safeguards.

The pk casino website and app use cookies and similar technologies to make the platform work properly and to improve your experience. Here is what we use and why:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, maintain your basket of active bets or game state, and enable security features. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language, deposit method or notification settings — so you do not have to re-enter them every time you visit.
• Analytics cookies: We use anonymised analytics to understand how users navigate the platform, which pages are visited most, where users drop off during registration, and how the mobile app performs across different Android and iOS versions.
• Security cookies: Short-lived cookies used to identify unusual login patterns, detect automated bot activity and protect your account from unauthorised access.

The mobile app uses equivalent device-level identifiers and local storage instead of browser cookies, serving the same functional purposes. You can control cookie preferences for the website through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform normally.

We retain your personal data for as long as your account is active and for a reasonable period afterwards to allow for the resolution of any outstanding disputes, complaints or legal matters. The specific retention periods for key data categories are as follows:

• Account data: Retained for the duration of your account plus a minimum of 5 years after account closure to meet anti-money-laundering record-keeping standards.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documentation: Retained for the duration of your account and for a minimum of 5 years after closure.
• Support communications: Retained for 3 years from the date of the last communication.
• Usage and analytics data: Anonymised usage data may be retained indefinitely. Data that can be linked to your account is deleted or anonymised within 2 years of account closure.

We take the security of your personal and financial data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this when visiting pkcasino.onl.
• Encryption at rest: Sensitive data stored on our servers — including identity documents and payment records — is encrypted at rest using industry-standard algorithms.
• Password hashing: Your account password is never stored in plain text. It is hashed using a strong cryptographic algorithm before storage so that even internal staff cannot read it.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Only staff with a legitimate operational reason can access your account data, and all such access is logged.
• Intrusion detection: We run continuous monitoring systems designed to detect unusual access patterns, potential breaches or suspicious activity affecting the platform.

While we take every reasonable precaution, no online system can be guaranteed 100% secure. You also have an important role to play — please use a strong, unique password for your pk casino account and do not share it with anyone. If you suspect your account has been compromised, contact support immediately.

As a pk casino user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable timeframe — typically within 30 days of receiving your request.

If you are a parent or guardian and you believe your child has registered an account on the platform, please contact us immediately using the details in Section 12. We will investigate promptly and take appropriate action.

We apply age verification checks at registration and during the KYC process to minimise the risk of under-age access. Where we have reasonable grounds to suspect an account holder may be under 18, we may suspend the account and request proof of age documentation before allowing further access.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards, or improvements to our practices. The "Last updated" date shown at the top of this page will always reflect the most recent revision.

Where changes are material — for example, if we begin collecting a new category of data, change how we share data with third parties, or alter your data rights in any way — we will provide advance notice via the platform interface or by email to your registered address, normally at least 7 days before the changes take effect.

Minor updates, such as clarifying existing language or correcting typographical errors, may be made without advance notice. Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy. If you do not agree with an updated policy, please contact us to discuss your options or to close your account.

For any privacy-related queries, data access requests, correction requests, deletion requests or complaints about how we handle your personal data, please reach out to the pk casino team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" and include your registered username
• Live Chat: Available 24/7 within the platform for logged-in users — fastest for general queries
• FAQ: Visit our FAQ page for answers to common account and data questions

We take privacy complaints seriously. If you contact us with a privacy concern, we will acknowledge your message within 48 hours and aim to provide a substantive response within 30 days. For complex requests involving large volumes of data, we may extend this period by a further 30 days with prior notice.